For nearly three decades, Casa Mia did things the old-school way. Early mornings, packed market stalls, familiar faces, and recipes passed down through generations. It worked – until growth started asking for more than physical presence.
Being present in 50+ markets across the UK came with a cost: rising manpower, expensive setups, and a hard limit on how far the brand could really go. New cities were out of reach. Growth depended on showing up in person. And digital existed – but only on the surface.
Casa Mia wasn’t struggling. But the business model was. A non-ecommerce website. An Instagram feed that documented products but didn’t drive demand. No SEO, no email, no WhatsApp, no paid media. The brand had loyal customers – but no way to reach them consistently outside the market stall.
This wasn’t about “going online.” It was about changing how the business grows.
The brief was clear: Build a digital presence that could replace physical limitations, not just support them. One that could reach new cities, convert first-time buyers, and bring market customers online – without losing the warmth and familiarity Casa Mia was known for.
We didn’t start with a website, we started with a system. A system designed to turn an offline-first bakery into a scalable digital brand:
Every touchpoint was built to work together, not in isolation.
Casa Mia began reaching customers far beyond its market locations. Orders started coming in from cities the brand had never physically traded in. Market regulars moved online. New customers discovered the brand organically. What was once a business limited by geography became one powered by reach, retention, and repeat demand. Same bakery, but a completely different growth engine.
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